Marin Housing Authority Online Complaint Submission

File a complaint for safety issues observed in Marin Housing Authority residences and properties.

Keep in mind:

• All complaints submitted to EHS must be at the request of the tenant experiencing the complaint.
• You must provide your MHA work order number regarding this complaint. If you don't have a work order number, please call MHA at 415-390-2094 to get the work order number for this complaint.
• Right now, we only accept complaints regarding major health and safety violations. If the complaint type "other maintenance emergencies" is selected, we will respond only on a case-by-case basis.

Complaint submission form instructions

1. Complete the Online Complaint Submission Form below.
2. Fill out Name, Address (including apartment number), Phone Number, and Email Address.
3. Select preferred contact method.
4. Select type of complaint(s).
5. Answer the question: Have you submitted your complaint to MHA? You are required to submit your complaint to MHA and allow MHA an opportunity to resolve the complaint before submitting your complaint to EHS.
6. If the answer is "Yes" (you have submitted your complain to MHA) then continue by providing the date that you submitted your complaint to MHA, work order #, and complaint details.
7. If the answer is "No" (you have not submitted your complaint to MHA), you will be directed to contact MHA Resident Services at 415-390-2094 to get your work order # in order to continue submitting your complaint to EHS.
8. If available, please include photos pertaining to the violation(s) and/or repairs identified in this complaint.