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Report a Short Term Rental Issue

How to report an issue for a Short Term Rental (STR) in unincorporated Marin.

If you have a non-emergency complaint associated with noise, parties, trespassing, and/or traffic/parking related issues, please contact the Marin County Sheriff’s Office at (415) 473-7250. If you feel that the safety of you or others within your community is at risk, please contact 911. 

Need to know

  • Before you report a complaint, you need to have the STR address.
  • You may only report complaints for STRs within unincorporated Marin County.

Before you start

  • Have the address or parcel number, a description of the issue, and any photos ready.
  • You must provide your contact information.

What to do

There are several ways you can submit a complaint. Please note that you must provide your contact information so that staff can follow up.

  • Report by email
    • Submit a complaint by filling out the email form.
    • Include the property details, describe the violation, and upload photos if available.
    • Submit the form.
  • Report by mail
    • You can mail your written complaint to:

Marin County Community Development Agency, Planning Division 
Code Compliance
3501 Civic Center Drive, Room 308 
San Rafael, CA 94903

What's next

What's next content
  • Staff will review your complaint and may contact you for more information.
  • A Code Compliance Officer will investigate the property.
  • If a violation is found, the County will work with the property owner to correct it.
  • Investigations can take up to several months to conduct depending on the complexity of the case. Once a case is opened, staff will contact you with periodic updates up to three months. Beyond this time frame, you can reach out to us again for additional updates if desired.

If you have a non-emergency complaint associated with noise, parties, trespassing, and/or traffic/parking related issues, please contact the Marin County Sheriff’s Office at (415) 473-7250. 

If you feel that the safety of you or others within your community is at risk, please contact 911.

Learn more: 

Subscribe to the STR listserv to receive news and learn about upcoming events.

Related

Page last updated on October 6, 2026.

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