What you need to know
The County of Marin recently sent a survey to voters who participated in the 2025 special election to better understand their experience with the Elections Department: specifically, the process of voting. We want to explain why you may have received this survey and how your feedback helps improve County services.
Why did you receive this survey?
The County is working across departments to improve how we serve our community. As part of this effort, we are using surveys to measure community members’ experiences in a consistent and thoughtful way.
This survey is one of the first steps in that work. It asks three standard questions about satisfaction, ease of use, and trust. Your feedback helps us better understand what is working well, where we can improve, and how to make informed decisions about using limited public resources. It also supports the Elections Department in improving future communications and operations.
For elections specifically, maintaining and strengthening public trust is essential. Hearing directly from voters is one way we are trying to build that trust and strengthen our services.
We hear your concerns
Some residents shared they do not recall a recent interaction with the Elections Department or felt concerned about receiving this survey in light of questions about election integrity. We understand why this could feel unsettling, and we sincerely appreciate those who shared their concerns with us.
What we are doing next
We are reviewing how surveys are distributed to ensure future outreach is timely, appropriate, and relevant. We are committed to using your feedback responsibly to improve County services.
Thank you
We are committed to serving Marin County residents with transparency, accountability, and care. Thank you for helping us improve by sharing your feedback.
Frequently asked questions
Marin County voters that voted in the 2025 special election received this survey in an email sent on Monday, March 30th, 2026.
The county’s Office of the County Executive is administering this survey using the survey technology platform, Qualtrics. Qualtrics is a trusted vendor to many government agencies, and they passed a rigorous security assessment performed by the county’s Information Services & Technology Department.
Survey responses are used in aggregate to understand overall themes in Marin voters’ experiences, such as if voters from certain zip codes are experiencing a more challenging voting experience. This informs how the Elections Department might provide additional support to those voters. No personal data is collected by this survey.